GlowRinse Refund Policy At GlowRinse, our mission is to deliver a premium car wash experience every time. We believe that trust is earned with consistency, quality, and care — and that includes how we handle any issues with your service. While we always strive for perfection, we understand that sometimes things don’t go as planned. That’s why we offer a clear, fair, and respectful refund policy to protect your satisfaction. 💧 When You Can Request a Refund You may be eligible for a refund under the following circumstances: The car wash service was not completed or skipped key areas (e.g., missed spots, soap residue, unclean wheels). The service provided did not match what was promised in the selected package. There was a technical failure with our equipment that affected the outcome. Your vehicle was damaged as a direct result of our service (rare, but we take it seriously). ❌ When Refunds Are Not Issued Refunds will not be provided in cases such as: You changed your mind after the service was completed. You were dissatisfied due to weather conditions following the wash. You arrived late, missed your appointment, or provided incorrect service details. Your vehicle’s condition (e.g., heavy mud, tree sap, or neglected maintenance) required more work than a standard package includes. 🔄 Our Resolution Options When a refund is approved, we offer the following solutions: Full Refund – Returned to your original method of payment. Partial Refund – In cases where only part of the service was affected. Complimentary Rewash – Sometimes the best fix is just letting us make it right. We review every situation individually and with care — our goal is always your complete satisfaction, not just checking boxes. ⚙️ How to Request a Refund To initiate a refund or report a service issue: Tell us what happened. Include details like what package you ordered, what went wrong, and any visible issues. Photo evidence is helpful but not required. Our team will assess your claim and respond promptly with a resolution. We typically respond to all refund inquiries quickly and aim to resolve them fairly and professionally. 🛑 Final Notes GlowRinse reserves the right to refuse refund requests if services were completed according to description and no service failure occurred. Abuse of our refund policy may result in refusal of future service. We’re not just a car wash — we’re your partners in shine. If we didn’t earn five stars, let us fix that.